Privacy Policy
Last updated: 10/12/2024
Paws and Relax LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://traveldeepcreek.com/, engage with our services, and interact with communications initiated by our systems, including SMS, email, and phone calls, which may be driven by AI. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our site or use our services.
1. Information We Collect
We may collect personal and non-personal information about you when you visit our website or engage with our services. This information may include:
• Personal Information:
This includes your name, email address, phone number, mailing address, payment information, and any other information you voluntarily provide.
• Automatically Collected Information:
We collect certain information automatically, such as your IP address, browser type, device information, and browsing patterns through the use of cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
• To provide, operate, and maintain our website and services.
• To communicate with you, including through AI-driven systems, regarding appointments, confirmations, marketing campaigns, offers, and updates via SMS, email, or phone calls.
• To send administrative information, such as updates to terms, conditions, and policies.
• To personalize your experience and to improve our website and services based on your preferences and feedback.
• To process your transactions and manage payments.
• To ensure compliance with legal obligations and resolve disputes.
3. AI-Driven Communications
Some of our communications may be initiated and handled by AI-driven systems to provide efficient customer service, offer updates, and deliver marketing information. These automated interactions are designed to enhance your experience, but if you prefer to opt out of AI-driven interactions, you may do so as outlined in Section 6 (Opt-Out Rights).
4. How We Share Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our website, conducting business, or providing services to you, such as:
• Service Providers:
To assist with SMS, email, payment processing, and technical support.
• Law Enforcement or Legal Requests:
When required by law to comply with legal obligations, prevent fraud, or protect the rights of our business and customers.
5. Data Security
We use appropriate technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding the information we collect and store:
• Access and Correction:
You can request access to the personal information we have about you and request corrections to any inaccuracies.
• Opt-Out:
You may opt-out of receiving marketing communications from us at any time by:
• Clicking the “Unsubscribe” link in emails.
• Replying “STOP” to any SMS communication.
• Contacting us via email or phone to opt-out of phone call communications.
Opting out of marketing communications will not affect your receipt of service-related communications necessary for your transactions.
7. Cookies and Tracking Technologies
We may use cookies, web beacons, and other tracking technologies to collect information about your use of our website. Cookies help us enhance your browsing experience, analyze trends, and manage the website. You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
• Email: [email protected]
• Phone: (240) 222-1421
.